Returns

RETURNS


Online shopping can sometimes not pan out the way you want it to, which is why we try to help as much as we can where we can. 

By completing an order through Annalise you are accepting the following conditions regarding your purchase.

YOU RECEIVE AN INCORRECT ITEM


If you have received an item outside of your specified order, or an incorrect size or colour, then you must email sales@ourannalise.com immediately to begin the process of getting the correct item on the way. Photos of the incorrect item must be sent and confirmed before we can express post the correct item free of charge. The quicker you can inform us the quicker we can post the correct item to make sure it doesn't run out of stock. If the item is out of stock we will refund you full cost of the item and all initial shipping costs. 

DELIVERY DAMAGE


If you think your order has been damaged during transit, please send us photos and details within 24 hours of receiving the damaged package. Please contact us via our contact page with all details. 

 

RETURNS 

All items have a 30 day return policy 
Item must be returned in original condition, unworn & unwashed 
Tags must be attached to garment 
All items have to be returned and assessed before store credit is given 
Items cannot be returned due to a change of mind
SALE items cannot be returned 
Please understand that we are a small business and we are unable to cover the cost of return postage for incorrect choice of size 


If you have any more questions regarding returns please email sales@ourannalise.com 

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