Online Returns
Online shopping can sometimes not pan out the way you want it to, which is why we try to help as much as we can where we can.
By completing an order through Our Annalise you are accepting the following conditions regarding your purchase.
YOU RECEIVE AN INCORRECT ITEM
If you have received an item outside of your specified order, or an incorrect size or colour, then you must email sales@ourannalise.com immediately to begin the process of getting the correct item on the way. Photos of the incorrect item must be sent and confirmed before we can express post the correct item free of charge. The quicker you can inform us the quicker we can post the correct item to make sure it doesn't run out of stock. If the item is out of stock we will refund you full cost of the item and all initial shipping costs.
FAULTY ITEM
If you receive a faulty item*, please contact us immediately with photos of the fault.
Our Annalise will cover costs of the return by supplying a shipping label that we ask for you to print and post back. Once the faulty item is received, a store credit or exchange will be given.
*Faulty items inlcude:
- Broken Zipper / Button
- Rips & Tears
- Loose stitching
DELIVERY DAMAGE
If you think your order has been damaged during transit, please send us photos and details within 24 hours of receiving the damaged package. Please contact us via our contact page with all details.
RETURNS
All items have a 14 day return policy from receiving the item
Item must be returned in original condition, unworn & unwashed
Tags must be attached to garment
All items have to be returned and assessed before store credit is given
Items cannot be returned due to a change of mind
SALE items cannot be returned
Please understand that we are a small business and we are unable to cover the cost of return postage for incorrect choice of size. The correct size will be posted out from Our Annalise, free of charge.
If you have any more questions regarding returns please email hope@ourannalise.com
In Store Returns
14 day return policy
Due to high stock turnover in our store, please understand that your return for correct size/style may not be available anymore. This is out of our control and why we highly recommend to try the item on and checking in with our Personal Stylist.
- Store Credit + Exchange only
- We do not accept change of mind returns
- Sale items cannot be returned
- Returned item must be in original condition: Scent free, makeup free, tan free. Tags must be attached and in condition for resale