FAQ

Have you got a question? Take a look at our FAQ’s and see if you can find what you need. If you’re unable to find what you’re looking for, please reach out to hope@ourannalise.com and Hope will do her best to get in contact with you as soon as possible!

Returns

How long after I receive my order can I make a return?

We gladly accept returns, but ask that these are done within 14 days of receiving your order. Please click here to view our full returns policy.

Do you have a returns policy?

Yes, click here or click the 'returns' page in the footer to read our full returns policy.

Shipping

How do I track my order?

Your tracking number will be emailed to you when your order has been dispatched. Please allow a couple of hours as sometimes orders are not scanned straight away. Click here and enter your tracking number!

How much is shipping?

Flat rate of $12.95 for all orders un $99, free shipping on orders over $99. Check out our shipping page for all the nitty gritty!

How long until my order arrives?

Standard shipping 3-7 business days, Express shipping 1-4 business days. These are estimates only and can vary.

How long will it take to pack and send my order?

All orders are sent within 48 business hours. You will receive an email to let you know it’s been dispatched with tracking attached.